FAQ
General FAQ
What is your turnaround time?
We do our best to fulfill and ship orders out within 3-4 business days, sometimes sooner. Please note that this does not included shipping time.
How do you ship?
We ship with USPS first classes for all orders under 1 pound (usually 1-3 ornaments) and priority mail for all orders over 1 pound (usually 4+ ornaments). All orders come with tracking.
Do you accept returns or exchanges?
Yes, we accept returns and exchanges on all non-personalized ornaments. We do not accept returns or exchanges on personalized ornaments and all sales are final. However if there is an issue with your order, please reach out to us directly via email at thelittleornamentshop@gmail.com
Are you able to send me a proof before shipping out my product?
We do not send any finished engraved and or cut proofs. The only proof we can send if requested is a digital design proof for custom items.
How do I get in touch with you?
Please fill out the form in the contact us section on our website or send us an email at thelittleornamentshop@gmail.com
Custom Items
Are you able to create a custom item or design?
Yes, please reach out to us and we would be happy to work with you on a custom item or design. Please note, a design fee may apply depending on the complexity of the item and or design.
Are you able to engrave my logo?
Yes, we ask that all logos be sent in black and white and in either PNG or SVG format. Additional a logo release will be required.
Wholesale Orders
Do I have to go through your Faire store if I want to purchase wholesale?
No, please email us and we would be more than happy to assist you with your wholesale purchase.
Are the items on your Faire store the only items available for wholesale?
No, all items are on our website are available for wholesale purchase.
Can you do custom Wholesale Orders?
Yes, please reach out to directly for any custom orders.
Shipping
Do you all ship Internationally?
We currently only ship within the United States.
Do you offer local pick up?
We do not offer local pick up.
Wood Cutout Products
I noticed an imperfection on my finished good. Why is that?
Each wood sheet is milled down from large pieces of lumber. Occasional imperfections such as knots, slight roughness, grain patterns, or difference in color is common with natural real wood.
Why is the engraving on my item lighter or darker than what is shown on your website?
Because our wood sheet items are made of all natural woods, the engraving will vary depending on the specific grains of that wood sheet. Each item will be unique and one of a kind.